Bellevue, WA · Serving individuals in senior living communities
Personal technology support designed specifically for seniors
Tech Concierge brings trusted, patient, one-on-one mobile device help directly into senior living communities — so your residents stay safely connected to family and information, and your staff can stop fielding tech questions between everything else they do.
90% of adults 50+ now own a smartphone — up from 55% a decade ago.
AI tool adoption among older adults nearly doubled from 2024 to 2025, from about 18% to 30%.
Two-thirds say their personal mobile devices weren’t designed with them in mind.
Where we come in
Seniors are trying to keep pace with changing technology. Tech Concierge helps your residents use their personal devices to securely share information and communicate with confidence.
Technology adoption isn’t the problem anymore — comfort and confidence are the obstacles. Seniors are buying new devices and want to use them; what’s missing is unhurried, trustworthy, in-person assistance from someone who explains things clearly, kindly, and comes back regularly.
71%
of adults 50+ bought a new tech product in the past year.
$756
is the average amount spent on that new tech device.
34k+
Bellevue seniors 55 and older — roughly 1 in 5 people in the city.
Services
Tailored to your community’s schedule and your residents’ needs.
Every engagement is in-person, on-site, and priced plainly — no subscriptions or bundled minutes to track.
On-site community visits
A dedicated block of one-on-one time in your community to help with any personal communication device — phones, tablets, iPads, watches, etc.
$100/hr · 1–2 hour visits
Recurring community visits
A standing schedule on the calendar — up to two, 2 hour visits per week — so residents and staff always know when help is available.
Up to $400/wk · 2 visits × 2 hrs
Small group classes & workshops
Customized sessions (up to 6 people) covering a single topic — video calls, how to use specific apps, email security, etc — held right in your common space.
$150 · per 1 hour session
How it works
Three steps from first call to residents feeling safe and confident using their mobile devices.
Step 01 — Consultation
A free 30-minute call or visit to talk through your residents’ common tech friction points and your staff’s biggest time sinks — no cost, no obligation.
Step 02 — A visit plan built for your community
We propose a cadence — one-off, recurring, or a class — and a plain hourly rate. You approve it before anything is scheduled.
Step 03 — Ongoing, familiar support
The same face returns each visit, so residents build trust with a person, not a rotating help desk.
Why Tech Concierge
A local, single point of contact — not a national hotline or call center
No one wants another 1-800 number. Your residents need someone who shows up, remembers their name, and explains things with patience and clarity.
Bellevue-based, community-focused — We serve communities within a five-mile radius of downtown Bellevue and all of Mercer Island — every visit supports our seniors in our local communities.
Bonded and insured — Covered for the trust your community and its residents’ families expect from anyone working directly with residents.
One consistent person — Owner-operated, by design: the person who does the consultation is the same person who shows up for every visit.
Priced plainly — A flat hourly rate with clear minimums: no bundled plans, no upsells, easy for your budget to plan around.
Service Area
Within five miles of downtown Bellevue and Mercer Island.
More than 75 senior living communities sit inside this radius, home to over 27,400 residents 65 and older. We keep our footprint tight on purpose — it’s what makes week-to-week visits and a familiar face possible. Areas reachable only by crossing the SR-520 bridge fall outside our service area.
Please contact us to request service in the surrounding areas of Kirkland and Redmond.
Pricing
So you can budget, even before the free consultation.
On-site community visit — $100/hr, up to 2 hrs per session
Recurring community visits — Up to $400/wk (2 visits × 2 hrs)
Small group class or workshop (6 people max) — $150 flat, per 1 hour session
Individual / family session — $50 / 30 minutes
Recurring visit scheduling and multi-community arrangements are quoted directly — reach out for a proposal built around your community’s calendar.
About
Owner-operated, and built for this community.
Tech Concierge LLC is a Bellevue-based, single-owner business built around one idea: the technology gap older adults face isn’t about ability, it’s about access to someone patient and knowledgeable enough to sit down and go through it with them. Every visit — whether it’s a full community day or a single resident’s first video call with a grandchild — gets the same unhurried attention.
Susan Taylor · Tech Concierge LLC